Help Center
Frequently Asked Questions
Find answers to common questions about our luxury chauffeur service in NYC.
How do I book a ride?
Open /book or call (929) 205-4788. You can also email info@luxurychauffeurservicenyc.com. Give date, pickup, drop-off, passenger count, bags, and vehicle class.
What is the cancellation policy?
Cancellation terms belong on the written quote for that reservation. This FAQ does not invent a 24-hour window. Ask for the cancellation line before you pay.
Do you track flights?
Put airline and flight number on the reservation at /book or by phone. This page does not claim automatic real-time flight tracking as a published product.
How early will my chauffeur arrive?
Pickup time is the time on the reservation. This page does not publish a 10- or 15-minute early-arrival rule.
What airports do you service?
Published Manhattan transfer rows cover JFK, LaGuardia, Newark Liberty, Teterboro, and Westchester County Airport. Sedan flats start at $130 for TEB and HPN and $150 for LGA.
What areas do you cover?
Manhattan, Brooklyn, Queens, the Bronx, Staten Island, Long Island including the Hamptons, Westchester, Connecticut including Greenwich, New Jersey, plus point-to-point starting prices to Philadelphia and Atlantic City.
What vehicles are available?
Mercedes-Benz E-Class ($120/hr, 3 passengers, 3 bags), Cadillac Escalade ($150/hr, 6/6), Mercedes-Benz S-Class ($230/hr, 3/3), and Mercedes Sprinter ($240/hr, confirm seating and luggage). Each hourly class has a 3-hour minimum.
Is gratuity included in the rate?
Hourly estimates include a gratuity component. Check the reservation breakdown before adding a tip, and confirm any tolls, parking or waiting charges in your quote.
Do you offer corporate accounts?
Corporate trips use the same published rate tables. This FAQ does not invent preferred pricing or a dedicated account manager. Send the itinerary on /book or by phone.
What amenities are in the vehicles?
This site publishes class, passenger count, bag count, and price. It does not publish a separate amenity menu. If you need a specific class, name it on the reservation.
Can I request a specific chauffeur?
Name any preference on the reservation. This page does not promise assignment of a named chauffeur.
Do you provide child car seats?
If you need a child seat, write the child age and the request on the reservation. This FAQ does not invent a free-seat policy.
Still have questions?
Call (929) 205-4788 or use /book. Give date, pickup, drop-off, passenger count, bags, and vehicle class.